Question 1

Can I cancel anytime?

Accepted Answer

Yes. Cancel anytime from your dashboard via the Stripe customer portal. There are no long-term contracts or cancellation fees.

Question 2

Is there a free trial?

Accepted Answer

Yes. The annual Pro plan includes a 7-day free trial. You can cancel before the trial ends and you will not be charged. The monthly plan does not include a trial.

Question 3

What happens when I use my 3 free summaries?

Accepted Answer

Free accounts get 3 summaries and 3 chats per week. When you hit the limit, wait for the weekly reset or upgrade to Pro for unlimited summaries and chat.

Question 4

How many audio summaries do I get?

Accepted Answer

Audio summaries are a Pro feature with 10 generations per month. Free accounts cannot generate audio summaries.

Question 5

What languages are supported?

Accepted Answer

sum.video supports 17 languages for summaries, including English, Spanish, German, French, Hungarian, Polish, Japanese, Korean, and more. Free and Pro both include all languages.

Question 6

What payment methods do you accept?

Accepted Answer

Web and Chrome extension subscriptions are billed securely through Stripe with major credit and debit cards. Mobile app subscriptions are billed through the Apple App Store or Google Play.

Question 7

Is mobile billing the same as web?

Accepted Answer

Web and extension upgrades use Stripe. iOS and Android upgrades use the App Store or Google Play (via RevenueCat). Your Pro access syncs to the same account either way.

Question 8

How do I manage or cancel my subscription?

Accepted Answer

If you subscribed on the website, open your dashboard and manage billing in the Stripe portal. If you subscribed in the iOS or Android app, manage or cancel in your Apple or Google subscription settings.

Simple pricing forYouTube summaries

Frequently asked questions